FAQ Business
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Welcome to UsanaCar Hosting Frequently As Questions . What we have listed below is the most frequent ask question that we have experience with our existing customers. Note: You can also use our virtual chat agent for frequently as questions, trained to answer any question you may have. You will experience a unique pleasant on-demand communication with instant answers. Just keep in mind it’s not a real human so please try to be as direct as you can with your questions. Chat with a Virtual Chat Agent today. Unless, you’re willing to pay a nice fee to them to do so, and for the ones that don’t, it’s because the lack of experience, especially from the big names hosting companies, another reason is for legal issues. UsanaCar Hosting staff will take the extra step to educate their customers on how to move their web files from server to server. Of course we can transfer your web file for you, free of charge, but only if your files are less than 100mb. Before we do, we’ll need a written faxed authorization signature agreement from you to let us move your files. Once we have agreed signature from you. We’ll install your files onto your web space, either Windows or Linux. Note: UsanaCar Hosting can’t guarantee customer web files to work the same way properly, If customer decided to change from window server to Linux server or downgrade server account. We highly recommend that when a customer wants us to help transfer their web files from another web hosting company server to UsanaCar Hosting server. They should sign up with the same operation system plan with UsanaCar Hosting.
If you are business and like to know more about this bill me later service or like to get set an account please 1800-536-0414 ext. 1 Note: All billing accounts must be paid in full at the end of each 30-day cycle. This unique service is free.. We have earned a lot of customers respect and business because of this service. We know that some customers that can’t find another solution of a www.your.com, they give up all together and become frustrated. With us that’s not an option, we will come up with a www.your.com solution in minutes. Give us a call if you’re stuck on a www.your.com. Here are Tier levels: Tier 1 Base- Every customer will be greeted with a tier base level. The tier base level will solve most common technical support questions. It’s also design to educate the customer on product knowledge step by step. Tier 2 Base 2 – For every customer, that sign up with UsanaCar Hosting as a Virtual Dedicated Sever customer or Dedicated Sever customer will be directed to base 2 support team. Which is our online support ticket. It’s also design for webmasters and owners that want to know more about the Standard Language Support, and to know about server operation and database? Tier 3 Base3 – When it comes to the Base 3 tier level, tier base 2 level will take the call and relate the message to tier base 3 level and then base 2 will either get back with you within 24-48 hours through email or phone. If they fully understand your technical question they normally will get back with you by email the same day. Note: Please keep in mind tier base 3 support team are the ones that maintain UsanaCar Hosting servers 24/7 to make sure UsanaCar Hosting customers website are always up to 100% around the clock. They really don’t have time to talk to customers on the phone, unless they really need to.
TIP: For the customer that purchased domain name and hosting you will experience an insane uptime. Depending on the time of the day, and the plan you have chosen, your domain name may be active within 30 minutes or less, our average time is between 15 to 30 minutes. That’s if, your hosting with UsanaCar Hosting, If you want your domain name to be hosted by UsanaCar Hosting, and you wanted to have your domain name directed to another host company, which mean outside of UsanaCar Hosting you may be waiting up 24 – 72 hours before your domain completely ready for business. It really depends on your host.
Note: This also applies to the people that transfer their domain names to UsanaCar Hosting and want to host with UsanaCar Hosting.. However, in most case you can be up and running within a few hours at the same time could take 24 – 48 hours. Our Award Winning Staff Looking for more in depth questions about Server Operating System, Billing, Products, Domain Registration, SSL Certificates, Email Accounts, Purchasing Products and etc.. Click on the link below, and it will answer all your questions on demand. If you don’t get the answers you need with our help online center. Just contact us by the number that is listed in the help center or submit a ticket. Start to learn more about our products with UsanaCar Hosting Online Help Center. What Do UsanaCar Hosting Do After The Sale?
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A: Yes, we can build any customer that sign up and need our assn’t on building them a Professional Website. We know that building a website can be a headache to most customers. For the customers that need our assist to build them a website 
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Customer Service is our number 1# priority, if you ever have a question please don't ever hesitate to ask 1800-536-6076 ext.2 |
