What Do UsanaCar Hosting Do After The Sale?
A: UsanaCar Hosting like to greet every customer that sign on with a warm welcome. Every customer should feel 100% comfortable knowing that your domain, website or service will always be live and going at all times. You can count on us from day one..
Can UsanaCar Hosting Build Websites for their Customers?
A: Yes, we can build any customer that sign up and need our assn't on building them a Professional Website. We know that building a website can be a headache to most customers.
Do UsanaCar Hosting Have a Maintenance Program for Customer Websites?
A: Yes, we have a very affordable maintenance program for the customer that sign up with UsanaCar Hosting. We know that some customers love to have a website but, don't know how or have the time learn to build a website or maintain one either. UsanaCar Hosting Will guarantee 200% all work they do with a ironclad, low as 19.95 a month.
Do UsanaCar Hosting Help Customers Come up with a Domain Name, When a Domain is Already Taking?
A: Yes, this is when we separate us from the other hosting compaines, UsanaCar Hosting team has a very creative staff that loves to help customers on creating a new domain name for personal level, or business level, Especially when a customer wants a www.your.com.
This unique service is free.. We have earn alot of customers respect and business because of this service. We know that some customers that can't find another solution of a www.your.com, they give up all together and become frustrated.
With us that's not an option we will come up with a www.your.com solution in minutes. Give us a call if your stuck on a www.your.com.
Can UsanaCar Hosting Help Customers Transfer Web Files From Another Web Hosting Company?
A: Yes, this is what separate us from the other hosting companies. we know that some hosting companies don't like to have any responsibility for their customers web files far as, installing your web files from server to server, or move around your web files.
Unless, your willing to pay a nice fee to them to do so, and for the ones that don't, it's because the lack of experience, especially from the big names hosting companies, other reason is for legal issues.
UsanaCar Hosting team will go the extra step. We'll educate our customers on how to move their web files from server to server. Of course we can tranfer your web file for you free of charge, but only if your files are less than 100mb.
Before we do, we'll need a written faxed authorization signature agreement from you to let us move your files. Once we have agreed signature from you. we'll install your files onto your web space, either window or linux .
Note: UsanaCar Hosting can't guarantee customer web files to work the same way properly, If customer decided to change from window server to linux server or downgrade server account. We highly recommend that when a customer want us to help transfer their web files from another web hosting company server to UsanaCar Hosting server. They should sign up with the same server plan with UsanaCar Hosting.
Can UsanaCar Hosting Create Logo's and Banners for Customers.
A: Yes, we specialized in static, animated and flash banners Occasionally we do creat logo for customers. If you ever want to see some sample work on what we can do, let us know we be glad to email you some samples. Serious inquire only.
Can UsanaCar Hosting Webmaster Team Be Hired For Per Job Bases?
A: Yes, you can hire one of UsanaCar Hosting webmaster on a per job bases. We know that some customers need help with certian scripts and databases which can be pretty challenging at time. if you ever in need for quote for a job, all you have do is submit a ticket to a web staff.
Do UsanaCar Hosting Give Customer Discount Break when Building a Website or Anything esle?
A: Yes, for every customers that is a UsanaCar Hosting customer that needs our assn't with our web building & web design services, will receive 10% to 25% discount. If your a regular hosting customer you eligible for a 10% on all jobs, If your a SEO members or other past memberships your eligible for 25% discount.
Do UsanaCar Hosting Has a Bill Me Later Plan For Business?
A: Yes, we do have a Bill Me Later Plan for the business customers only. As a business customer you can be billied on anything you wish to be billed for, once your company is approve for our billing system.
Note: All billing account must be paid in full at the end of each 30-day cycle.
What Do a Business Have to Have to Qualify For The Bill Me Later Plan Program?
A: To qualify for the billing system is listed below.
- Business must have an active business bank account more then 6 months
- Business must have DBA
- Business must been in buisness for 1 year.
- Business must have a phyical billing address
- Business must have a letter head with a Tradmark Logo
- Business must have account active with UsanaCar Hosting for at lease 90-days.
How Long Does It Take for UsanaCar Hosting To Activate My New Domain Name?
A: The number one rule we have here at UsanaCar Hosting is speed and consistency, if you purchase a new domain name from UsanaCar Hosting, you can rest assure that you will be up and going the sameday.
You must use you new domain name with our hosting service for you to have a instant uptime.
Depending on the time of the day, and the plan you have chosen, your domain name may be active within 30 minutes or less, our average time is between 15 to 30 minutes.
That's if, you host with UsanaCar Hosting, If you want your domain name to be hosted by UsanaCar Hosting, and you wanted to have your domain name directed to another host company, which mean outside of UsanaCar Hosting you may be waiting up 48- 72 hours before your domain is active.
When I Use My Credit Card What Will Appear On My Credit Card Bank Statement?
A: When you use your credit card to purchase product software, domain names, hosting plan, shopping cart or any other services that UsanaCar Hosting may have listed. You will see( DOMAINS/HOSTING SRVCS. ) on your bank statement each time you purchase from UsanaCar Hosting.
How Long Does It Take For UsanaCar Hosting To activate My New Web Hosting Account?
A: If you purchase web hosting from UsanaCar Hosting you can rest assure you be up and going in 30 -minutes or less. If you purchase a web hosting plan from UsanaCar Hosting and your Domain Name is hosted from another domain hosted, then it may take up to 24- 72hrs. We don't have any control of other hosting companies, so we can't pin point a time frame when your web host account will be active.
Note: This also apply to the people that tranfer their domain names to UsanaCar Hosting and want to host with UsanaCar Hosting.. However, in most case you can be up and running within 24 hours
How Long Would It Take If I Transfer My Domain Name to UsanaCar Hosting Registar connection?
A: If you ever transfer a domain name from another Domain Hosting Company to UsanaCar Hosting it can take up to 24- 72 hours. Because we have to wait thru the process of all the legal document to be confirm on both parties. Which means between you and the registar company that you purchase your domain name from.
How Does UsanaCar Hosting Customer Support Really Work?
A: Our number one goal is to besure to deliver quality service, accuracy, reliablity and covenience. We know that your time is valuable, so we have a four tier level of customer Support, The reason for this is to besure that you receive the most appropriate web support available.
Here are Tier levels:
Tier 1
Base- Every customer will be greeted with a tier base level. The tier base level will solve most commend techical support questions. It's also design to educate the customer on product knowledge step by step.
Tier 2
Base 2 - For every customer that sign up with UsanaCar Hosting as a Virtual Dedicated Sever customer or Dedicated Sever customer will be directed to base 2 support team. Which is our online support ticket It's also design for webmasters and owners that want to know more about the Standard Language Support, and to know about server operation and database.
Tier 3
Base3 - When it comes to the Base 3 tier level, tier base2 level will take the call and relate the message to tier base3 level and then base 2 team will either get back with you withing 24-48 ours thru email or phone. If they fully understand your technical question they normally will get back with you by email.
Note: Keep in mind our tier base 3 support team are the ones that mantain UsanaCar Hosting servers 24/7 to make sure UsanaCar Hosting customers website are always live and active around the clock. They really don't have time to talk to customers on the phone unless they really need too.
